Shipping policy

 

Do you ship Internationally?

We ship to New Zealand and Australia. All pricing on the website is in NZD.

Australia shipping is $35.00nzd (free over $450) and returns are the responsibility of the customer.

How long does delivery take?

We work to process orders within 24 hours of them being placed

Australia: We endeavour to get your order to you within 5 - 8 working days. 

New Zealand: We endeavour to get your order to you within 1-3 working days. 

USA : We endeavour to get your order to you within 5 - 8 working days.

Note: New Zealand Post couriers do not pick up orders on weekends/public holidays.

Australian Customs and Duty Fees

As we are based in NZ and you are buying from an NZ company, we therefore charge you in New Zealand dollars (NZD). The actual price charged to Australian customers will be subject to the exchange rate applied by the payment provider you have used.

Please note orders shipped to AU valued at more than NZ$1000 may incur duties, customs charges and fees (including GST on duty / freight) charged by the au customs service once the order reaches its destination port. These amounts must be paid by you directly to the au customs service or its authorised service provider. separate orders placed on the same day may still be subject to the duties, customs charges and fees, as if they were the one order. we are not responsible for and will not reimburse any of these duties, customs charges or fees.

Rates are subject to change in accordance with changes to AU law. additionally, your financial services provider or payment provider may charge currency conversion and administration fees on purchases and any refunds we provide. the exchange rate used to determine the quantum of the refund (in NZ dollars) shall be the prevailing rate at the time the refund is made (not the original exchange rate).

International Orders & Customs (USA)

For customers purchasing from outside our country, please be aware that international orders may be subject to import duties, customs charges, taxes, clearance fees, or other costs imposed by the destination country.

Any such duties, taxes, fees, or charges are the sole responsibility of the customer and are not included in the purchase price or shipping cost unless expressly stated otherwise. These charges may be collected by the shipping provider, customs authority, or other relevant agency upon or prior to delivery.

We are not responsible for any additional costs incurred once your order has left our country, including customs duties, import taxes, brokerage or clearance fees, or other charges applied by your local authorities.

It is the customer’s responsibility to ensure that the products ordered are permitted for import into their country and to familiarise themselves with any applicable customs, import, or regulatory requirements before placing an order.

Please note that customs processing may also result in delays to delivery times. We have no control over the customs clearance process in the destination country and cannot guarantee how long an international shipment may be held by customs.

By placing an international order, you acknowledge and agree that you are responsible for any applicable duties, taxes, customs charges, or other fees associated with importing your order into your country.